Honor Community Health

Call Center Assistant (Bilingual Spanish)

Pontiac, MI - Full Time

Full Call Center Assistant Job Description (Click to View)

Honor Community Health is a 501c3 Federally Qualified Health Center co-located within 20 locations. Our mission is to provide for the health and wellness needs of the underserved of Oakland County through the provision of comprehensive, integrated primary, behavioral health, and dental care. We serve all populations regardless of their ability to pay. Our team is passionate about serving the people of Oakland County. 

IMPORTANT: All applications MUST be completed in its entirety to be considered.

*NOTE: COVID -19 Vaccinations are recommended.
*NOTE: this is a fully in-person position
 

Position Description
Reporting to the Program Manager, the full-time, non-exempt Call Center Assistant I plays a key role in supporting patient care by answering calls, scheduling appointments, addressing patient questions, and routing calls appropriately. They must maintain strong internal and external relationships, act as a liaison for Honor Community Health (HCH) centers and clinical teams and provide language services to non-English speaking patients. The Call Center Assistant I must consistently demonstrate professionalism and contribute to a culture of excellence, compassion, and high-quality healthcare.

What are we looking for?

  • High school diploma or equivalent is required.
  • Two years of experience in front-line customer service or in a similar call center position.
  • Experience working in a healthcare setting strongly preferred
  • Strong computer skills, including knowledge of Microsoft Office
  • Experience in using Electronic Medical Records preferred.
  • A flexible and positive attitude
  • Ability to work in a fast-paced environment 
  • Creating an excellent patient experience
  • Patient focused mindset

What do we Offer?

  • Competitive Wages
  • 401k with company match
  • Medical, Dental and Vision insurance
  • Employer Paid Life Insurance
  • Employer Paid Short-Term and Long-Term Disability Insurance
  • 4-6 Weeks Paid Time Off for Full-Time Employees
  • Paid Time off for Part-Time Employees
  • Paid Holidays and Floating Holiday
  • Paid Bereavement Leave
  • Parental Leave
  • LifeMart Discount Program for all employees
  • Continuing Medical Education (CME) Allowance for Clinicians
  • Free Malpractice Insurance
  • License Reimbursement
  • Free Employee Assistance Program
  • Public Service Loan Forgiveness to all Full-Time Employees
  • National Health Service Corp (NHSC) for licensed health care providers and offers up to $50,000 toward student loans

Why work for Honor?

  • Honor is a patient directed and community driven Federally Qualified Health Center.
  • We ensure that patients come first by providing enabling services to assist patients with specific barriers to care such as transportation, translation, food security, and other social services.

Please note the selected candidate will be required to submit to a criminal record check, financial background check, and reference check.

Apply: Call Center Assistant (Bilingual Spanish)
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

First Name*
Last Name*
Email Address*
Phone number*
Full Address:*
Please provide your salary range.*
How did you learn about this position?
Do you have a family member that works for Honor Community Health?*
If yes, please list their name.*
Are you at least 18 years of age or older?*
Are you authorized to work in the US? (We are an E-Verify Employer)*
Will you now or in the future require OIHN to commence and immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? Proof of citizenship or immigration status will be required upon employment.*
Have you been fully vaccinated for the FLU? If yes, you will be required to provide proof of vaccination prior to acceptance of any positions.*
If you have not been vaccinated for the flu, will you require a medical or religious accommodation?*
I authorize Honor Community Health to access my immunization record in the Michigan Care Improvement Registry (MCIR) for the purpose of verifying my immunization status.*
What language(s) do you speak, read and write fluently?*
What is your proficiency level in Microsoft Suite (Excel, Word, PowerPoint, Access etc)*
What is your proficiency level in Microsoft Outlook?*
Describe any other computer skills including use of an electronic health record (list program name and version if applicable).*
Describe any special skills, training, apprenticeship, extra-curricular activities or certifications relevant to the position for which you are applying.*
Describe any job-related training received in the United Stated military.*
Please list the name of your High School, the number of years attended, and the address of the high school.*
Did you receive a High School Diploma or GED?*
Please list the name of any colleges you attended, the number of years attended, Course of study/major, and the address of the college.*
Please list the Degree/ Diploma earned from your college.*
Please list the name of any graduate schools you have attended, the number of years attended, course of study/major, and the address of the graduate school.*
Please list the name of any other institution you have attended, the number of years attended, course of study/major, and the address of the institution.
Employment History:
Please list the following information
Name of Company 1
Address of company
Dates of employment
Employment Type: Part time, full time, contract
Reason for leaving
Supervisor
Job Title:
Job Duties:
May we contact this employer?*
Employment History:
Please list the following information
Name of Company 2
Address of company
Dates of employment
Employment Type: Part time, full time, contract
Reason for leaving
Supervisor
Job Title:
Job Duties:
May we contact this employer?*
Employment History:
Please list the following information
Name of Company 3
Address of company
Dates of employment
Employment Type: Part time, full time, contract
Reason for leaving
Supervisor
Job Title:
Job Duties:
May we contact this employer?*
Employment History:
Please list the following information
Name of Company 4
Address of company
Dates of employment
Employment Type: Part time, full time, contract
Reason for leaving
Supervisor
Job Title:
Job Duties:
May we contact this employer?*
References:
Please provide the following information.
Name of Reference 1:
Title:
Organization:
Years known:
Phone number:
Email:
Relationship:*
References:
Please provide the following information.
Name of Reference 2:
Title:
Organization:
Years known:
Phone number:
Email:
Relationship:*
References:
Please provide the following information.
Name of Reference 3:
Title:
Organization:
Years known:
Phone number:
Email:
Relationship:*
Have you ever been discharged or asked to resign from employment?*
Please indicate whether you are currently debarred, excluded, or otherwise ineligible to participate in any federal program.*
During the last ten years, have you ever been convicted of a crime other than minor traffic offense?

Yes or No:

If yes, please explain:

(A conviction will not necessarily automatically disqualify you for employment. Rather, such factors as age, date of conviction, serious and nature of crime, and rehabilitation will be considered)*
By clicking accept, I certify that all of the statements on this application are true and complete. I understand that any false statements are grounds for not being hired or for dismissal. I hereby authorize my former employers and references to furnish whatever factual information or opinions they can, concerning my work performance and personal character. I specifically release from liability my references and any current or former employer, its agents, representatives, employees, officers or directors, for giving such information to Oakland Integrated Healthcare Network, its’ agents or assignees. I understand that by completing this application there is no guarantee of a job interview or a job offer. I understand that, if hired, my employment is at-will, meaning that either the employer or I may terminate the employment relationship at any time with or without cause. This provision supersedes any oral or written representations to the contrary, if any.*
Human Check*