Call Center Assistant (Bilingual) - Temporary

Pontiac, MI

Temporary

Mid Level

Full Call Center Assistant Job Description (Click to View)

Honor Community Health is a 501c3 Federally Qualified Health Center co-located within 20 locations. Our mission is to provide for the health and wellness needs of the underserved of Oakland County through the provision of comprehensive, integrated primary, behavioral health, and dental care. We serve all populations regardless of their ability to pay. Our team is passionate about serving the people of Oakland County.

IMPORTANT: All applications MUST be completed in its entirety to be considered.

*NOTE: COVID -19 Vaccinations are recommended.
*NOTE: this is a fully in-person position

Position Description
Reporting to the Program Manager, the full-time, non-exempt Call Center Assistant I plays a key role in supporting patient care by answering calls, scheduling appointments, addressing patient questions, and routing calls appropriately. They must maintain strong internal and external relationships, act as a liaison for Honor Community Health (HCH) centers and clinical teams and provide language services to non-English speaking patients. The Call Center Assistant I must consistently demonstrate professionalism and contribute to a culture of excellence, compassion, and high-quality healthcare.

What are we looking for?

High school diploma or equivalent is required.
Bilingual (Spanish-Speaking) required.
Two years of experience in front-line customer service or in a similar call center position.
Experience working in a healthcare setting strongly preferred
Strong computer skills, including knowledge of Microsoft Office
Experience in using Electronic Medical Records preferred.
A flexible and positive attitude
Ability to work in a fast-paced environment
Creating an excellent patient experience
Patient focused mindset

Why work for Honor?

Honor is a patient directed and community driven Federally Qualified Health Center.
We ensure that patients come first by providing enabling services to assist patients with specific barriers to care such as transportation, translation, food security, and other social services.

Please note the selected candidate will be required to submit to a criminal record check, financial background check, and reference check.

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Have you been fully vaccinated for the FLU? If yes, you will be required to provide proof of vaccination prior to acceptance of any positions.*

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I authorize Honor Community Health to access my immunization record in the Michigan Care Improvement Registry (MCIR) for the purpose of verifying my immunization status.*

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If yes, please explain:

(A conviction will not necessarily automatically disqualify you for employment. Rather, such factors as age, date of conviction, serious and nature of crime, and rehabilitation will be considered)*

By clicking accept, I certify that all of the statements on this application are true and complete. I understand that any false statements are grounds for not being hired or for dismissal. I hereby authorize my former employers and references to furnish whatever factual information or opinions they can, concerning my work performance and personal character. I specifically release from liability my references and any current or former employer, its agents, representatives, employees, officers or directors, for giving such information to Oakland Integrated Healthcare Network, its’ agents or assignees. I understand that by completing this application there is no guarantee of a job interview or a job offer. I understand that, if hired, my employment is at-will, meaning that either the employer or I may terminate the employment relationship at any time with or without cause. This provision supersedes any oral or written representations to the contrary, if any.*

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Honor Community Health

Why you should work for us?

Honor Community Health offers an abundance of unique benefits which caters to each individual staff, including:

The chance to be part of a team who truly care about people regardless of who they are

The ability to work for a high performing team

Retirement options, 4-6 weeks paid vacation/sick time in your first year

Working for someone who cares about their employees through support and flexibility

National Health Service Corp for our providers

Public Service Loan forgiveness for everyone else

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Call Center Assistant (Bilingual) - Temporary

Apply for this position

Why you should work for us?Honor Community Health offers an abundance of unique benefits which caters to each individual staff, including:

The chance to be part of a team who truly care about people regardless of who they are

The ability to work for a high performing team

Retirement options, 4-6 weeks paid vacation/sick time in your first year

Working for someone who cares about their employees through support and flexibility

National Health Service Corp for our providers

Public Service Loan forgiveness for everyone else

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Call Center Assistant (Bilingual) - Temporary

Apply for this position

Why you should work for us?

Honor Community Health offers an abundance of unique benefits which caters to each individual staff, including: